COVID-19 delays have largely subsided, with occasional delays in some areas. We'll update this page if things change!
We appreciate your patience so that we can ensure everyone's safety!
Some useful links:
While the number of confirmed COVID-19 cases in Washoe County, Nevada, is low, we are continually monitoring the situation, adhering to CDC/WHO guidelines, and have taken several practical steps to protect the American Duchess team and serve the common good as we continue to service your orders.
We're currently shipping orders as normal.
- Our website will remain online and continue to accept orders as normal
- Email and telephone support will remain open and as responsive as ever!
Domestic shipments are minimally affected, but we will review any changes to this situation and react appropriately, posting updates here and on Facebook. For more information please see: USPS Service Alerts
International shipments may occasionally be delayed due to the pandemic. Occasionally, Priority Mail and First-Class packages may require more time to be delivered due to limited transportation availability as a result of Coronavirus Disease (COVID-19) impacts. If a package is routed via surface mail (on a ship) due to a lack of availability of air freight capacity then this typically adds about 4 weeks to the transit time. For country-specific information please refer to: USPS International Service Disruptions
DHL operations are largely back to normal, but delivery to some countries may still be affected by the pandemic. For more information see: DHL COVID 19 updates
We thank you for your patience and understanding during this challenging time, ask that you continue to support small businesses in our community, and follow the advice of the WHO and CDC to protect not only yourselves, family and colleagues, but more vulnerable members of your community, such as the elderly or those with underlying health conditions.
Good health and godspeed!