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Home COVID-19 Pandemic

COVID-19 Pandemic

COVID-19 protocols are delaying shipments, returns and arrival of new products

  • Some pre-orders have been delayed due to impacts to our supply chain. For more information please read our pre-order update page
  • USPS is still impacted by higher than usual shipment volumes and low staffing numbers
  • USPS First-Class Mail, and Priority Mail are typically taking at least one additional business day for delivery
  • USPS has suspended all mail services to some countries, which may require us to ship via another carrier instead. In these cases we will reach out to you to confirm that this works for you.
  • USPS First-Class International shipments continue to be delayed due to low availability of air freight, and may be routed via surface mail (in a container ship) - adding 4-6 weeks to the usual transit time
  • DHL Worldwide Express shipments are subject to extended transit times, this varies by region.

We appreciate your patience so that we can ensure everyone's safety!

Some useful links:

USPS domestic residential service disruptions

USPS international service disruptions

DHL COVID 19 updates

 

While the number of confirmed COVID-19 cases in Washoe County, Nevada, is low, we are continually monitoring the situation, adhering to CDC/WHO guidelines, and have taken several practical steps to protect the American Duchess team and serve the common good as we continue to service your orders.

 
We're shipping orders as normal, but with slight delivery delays for some customers

  • Our website will remain online and continue to accept orders as normal
  • Our standard USPS delivery service is taking 3-4 business days for most shipments, but ~15% of shipments are delayed by 3+ days due to localized impacts of the pandemic
  • Email and telephone support will remain open and as responsive as ever!

 

USPS shipments

Domestic shipments are minimally affected, but we will review any changes to this situation and react appropriately, posting updates here and on Facebook. Currently, Priority Mail’s 2-3 day service commitments are delayed by one business day for most shipments. Approximately 15% of shipments continue to be delayed by more than 3 days due to local issues resulting from an outbreak in a USPS sorting center. For more information please see: USPS Service Alerts

International shipments may be delayed due to the pandemic. Priority Mail and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts. If a package is routed via surface mail (on a ship) due to a lack of availability of air freight capacity then this typically adds about 4 weeks to the transit time. For country-specific information please refer to: USPS International Service Disruptions
 

DHL shipments

DHL operations are currently significantly affected by the pandemic. Impacts vary by region but most shipments will be delayed by at least 1 business days, and may be delayed by up to 10 business days (for remote locations. For more information see: DHL COVID 19 updates
 
 
  
We thank you for your patience and understanding during this challenging time, ask that you continue to support small businesses in our community, and follow the advice of the WHO and CDC to protect not only yourselves, family and colleagues, but more vulnerable members of your community, such as the elderly or those with underlying health conditions.

Good health and godspeed!

Lauren, Chris, Chloe, Christina, Jeanette, Jenny, Rachel, and Matt.

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