COVID-19 protocols are delaying shipments, returns and arrival of new products
We appreciate your patience so that we can ensure everyone's safety!
Some useful links:
While the number of confirmed COVID-19 cases in Washoe County, Nevada, is low, we are continually monitoring the situation, adhering to CDC/WHO guidelines, and have taken several practical steps to protect the American Duchess team and serve the common good as we continue to service your orders.
We're shipping orders as normal, but with slight delivery delays for some customers
- Our website will remain online and continue to accept orders as normal
- Our standard USPS delivery service is taking 3-4 business days for most shipments, but ~15% of shipments are delayed by 3+ days due to localized impacts of the pandemic
- Email and telephone support will remain open and as responsive as ever!
Domestic shipments are minimally affected, but we will review any changes to this situation and react appropriately, posting updates here and on Facebook. Currently, Priority Mail’s 2-3 day service commitments are delayed by one business day for most shipments. Approximately 15% of shipments continue to be delayed by more than 3 days due to local issues resulting from an outbreak in a USPS sorting center. For more information please see: USPS Service Alerts
International shipments may be delayed due to the pandemic. Priority Mail and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts. If a package is routed via surface mail (on a ship) due to a lack of availability of air freight capacity then this typically adds about 4 weeks to the transit time. For country-specific information please refer to: USPS International Service Disruptions
DHL operations are currently significantly affected by the pandemic. Impacts vary by region but most shipments will be delayed by at least 1 business days, and may be delayed by up to 10 business days (for remote locations. For more information see: DHL COVID 19 updates
We thank you for your patience and understanding during this challenging time, ask that you continue to support small businesses in our community, and follow the advice of the WHO and CDC to protect not only yourselves, family and colleagues, but more vulnerable members of your community, such as the elderly or those with underlying health conditions.
Good health and godspeed!
Lauren, Chris, Chloe, Christina, Jeanette, Jenny, Rachel, and Matt.