American Duchess ships to most countries with an externally accessible, functional postal service, that are not internet fraud hotspots.
To confirm that we ship to your country, simply add an item you'd like to purchase to your cart, navigate to the shopping cart and view the drop-down list of countries in the Get Shipping Estimates section. If you country is included then we can ship to you, if your country is missing then we are unable to ship directly to you.
Customs: Import duty, sales tax and fees
International customers are responsible for any and all tariffs, taxes, fees and customs duties that may be imposed by your government upon entry of the shipment into your country.
Please be aware that you are usually legally obliged to pay import duty on imported goods, any fees will depend on your country's laws and customs service.
We are legally required to state the correct value and nature of the goods inside your shipment on the customs forms, as well as attach a copy of the sales invoice to the package. Misrepresenting the value of the contents of a shipment is considered fraud by many governments (including ours, see the Tariff Act, 1930), may result in both the sender being fined and recipient having their shipment confiscated and liability to prosecution (and fines). We are unable to risk prosecution for fraud in order to reduce your local tax liabilities, please factor this into your budget when placing an order.
Marking a package as a "Gift" does not affect the customs duty and fees liability.
An excellent resource to calculating your likely customs fees is Simply Duty.
You are normally contacted by the shipping carrier to resolve any duty or sales tax before delivery can occur. Please check the tracking link that we provide when your order is shipped, as this will often contain useful information in the case that the mail carrier does not contact you directly.
International orders are shipped via USPS 1st Class Mail International, USPS Priority/Priority Mail Express International, or DHL Worldwide Express depending on the weight of the package, delivery expectations and the delivery address. All shipping services include tracking and delivery confirmation. For most orders, you can select which service you'd prefer.
- USPS 1st Class Mail International typically takes between 6-20 business days, depending on your location.
- USPS Priority Mail International typically takes between 6 and 10 days.
- USPS Priority Mail Express International typically takes 5 days.
- DHL Worldwide Express typically takes 2-4 days
American Duchess utilizes USPS Intelligent Mail Services to pre-notify customs of packages (where such systems are supported) in order to reduce delays and customs inspections. DHL shipments are scheduled with the necessary electronic commercial invoices. Each package contains a customer invoice inside of the shipping box, along with an accurate and complete set of customs declaration documents.
The efficiency of your local postal service and customs officials may have a significant impact on the speed of delivery. If your package is held for inspection then this may delay delivery by anywhere from a couple of days to a couple of weeks.
We find that deliveries to France, Germany, Italy, and Spain commonly take a few days longer than most other European countries as the customs service in these countries tends to be quite slow. It is not unheard of for deliveries to Italy to take more than 45 days when sent via First-Class International. For these 4 countries, we recommend DHL Worldwide Express.
You may return your order (whole or in part) to us for any reason whatsoever (in original condition) within 60 days of receipt for your preference of refund or store credit.
To return a product simply complete the returns form on the rear of your sales invoice and return the item(s) to us, marking the customs form as "RETURNED GOODS". Return shipping will be at your cost. Your returned products will be inspected and your return processed, usually within 3 business days of receipt.
All items MUST be in their original condition, in their original shoe box, with original packing materials. Returns must be shipped in a suitable shipping box or bag (and NOT just the product packaging). Shoes must appear unworn and have unmarked soles - please try your shoes on a clean carpeted surface! We will email you confirmation of your receipt/refund.
Due to the high cost of international shipping we are not able to provide free exchanges to international customers. We will happily refund your product costs back to original payment method, or issue a store credit to your account, and this can be used to make a replacement order.
When placing the replacement order (during checkout), please leave a comment notifying us that it's a replacement order (along with your original order number). We will mark the customs form as "Exchanged Goods" to notify your friendly customs official that taxes have already been paid, and reduce the possibility of being charged additional customs fees.