This page was last updated August 20th, 2021

Evelyn, Claire, Lulu, and Hazel Evelyn, Claire, Lulu, and Hazel have arrived in our warehouse and we have completed packing and shipping all orders that contain currently available products. If your order contains one of the below pre-order products, please note that it will ship when ALL of the items in your order are in stock.

Bellatrix, Keckley, and Londoner (in black) Bellatrix, Keckley and Londoner are currently available on pre-order with a scheduled delivery estimate to our US warehouse in November.

Tavistock, Renoir, Dunmore, Sophie, and Mae (pre-order restocks) Restocks of some colorways of Tavistock, Renoir, Dunmore, Sophie, and Mae have arrived and are shipping out now. we are estimating that these pre-orders will be shipped out by August 20th. If your order contains a different pre-order shoe arriving later, note that it will ship when ALL of the items in your order are in stock.

Please note that we do not split-ship orders. All items in an order will ship together once all of the products have come into stock; that means if your order contains a shoe from this pre-order and a shoe from a pre-order arriving later, they'll both ship when the final shoe arrives at our warehouse. For more information about how our pre-orders process works, please read our pre-order information page.

Factors currently affecting pre-order schedules

Unfortunately, but not unsurprisingly, we have experienced some significant production delays due to the effects of the pandemic on our supply chain. These have included:

• Protecting the health of everyone involved in the production of your shoes
• Impacts on our leather suppliers and shoe component supply chain
• A critical shortage of shipping containers in China for sea freight is causing global transportation issues.
• Low capacity and availability of air freight to move completed goods to the USA. It's currently taking us 3-4 weeks to move products that have previously taken 4-6 days.
• Critical capacity issues at most major US ports are causing delays due to increased consumer demand for almost all tangible goods.
• Ongoing truck freight issues within the USA due to a driver shortage
   

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We regularly email customers that have opted-into notifications with updates relating to the progress of their pre-orders. If you have opted-out of notification emails then we recommend that you check our Facebook page for the latest updates.

If you have an questions, or need assistance in making adjustments to an existing order, or need to cancel a late order then please contact us!